Custom High UV Protector & Cooling Arm Sleeves

1.a)HOW TO wash and care? b)Washing instructions? c)Washing instructions?

"For most of our product range we recommend that you machine wash the garment inside-out in warm water (no hotter than 30°C ), and hang-dry. Use a colour friendly detergent, no bleach, do not tumble dry.
The biggest recommendation is to make sure you do not store your sleeves in an enclosed area after use, as prolonged moisture will lead to fabric decay and eventually shorten the longevity of the product. Air dry or wash after each use. Each product page has precise washing instructions."

2.What is the difference between UPF & UV protection?

SPF is a standard used to measure the effectiveness of sunscreen. SPF stands for Sun Protection Factor. It measures the amount of time it takes for sun-exposed skin to redden, while UPF measures the amount of UV radiation that penetrates a fabric and reaches the skin.

3.Is UPF clothing safe?

UPF clothing is the single most effective form of sun protection against the sun's harmful ultraviolet rays. It does not rinse off, it cannot be diluted, it does not need reapplied and it can't be applied incorrectly, with too thin a layer or missed spots, like sunscreen lotions.

4.What is UPF50+?

UPF stands for Ultraviolet Protection Factor and is a rating system to indicate the UV (Ultraviolet) protection provided by fabrics. 9wear products that are rated UPF 50+ offer excellent UV protection. 9wear Sun Sleeves are rated UPF50+.

5.a)What is your return policy? b)What is your returns procedure? c)What should I do if I am not 100% satisfied with my purchase?

We hand make each sleeve for you! We want everyone who purchases a sleeve to love it as much as we do, so we offer a 100% satisfaction guarantee. Please email us at info@9wear.com so we can work with you to make sure you are 100% satisfied.

6.Are your sleeves sold as singles or pairs?

Sleeves are sold as pairs.

7.a)Where can I find the sizing charts?b)Which size should I choose?c)Do you have a size chart?

It is one size fit most. Size : 8cm(bottom flat width) x 9cm(top flat width) x 38cm(flat length)

8.Why can't I add items to my cart?

Your web browser may have 'cookies' disabled. What's a cookie you ask? It's a delicious munchie, but it's also a small file stored on your computer that keeps track of what you're doing on our web site. This file allows us to 'remember' what's in your cart. Some people are worried that cookies can be used for profiling or even planting viruses. Space Tribe does not do anything dodgy with your cookies!

9.a)Does 9wear offer team, bulk, event, or reseller discounts?b)Do you offer discounts on bulk orders?

Yes, 9wear offers discounts for teams, bulk orders, resellers, charities, and events. You could email us at info@9wear.com to inquire about these discounts.

10.I am having issues ordering. Who should I contact?

If you encounter issues ordering, please do not hesitate to contact us via the email:info@9wear.com

11.I am experiencing issues or glitches on the website, who should I contact?

Please let us know of any site glitches, errors, typos, etc. by contacting us by emailing info@9wear.com.

12.How do I give general or product-specific feedback?

"We love feedback! It helps us constantly improve and better our website and products for you.
Feel free to write a review for any products you purchase from us! "

13.What are your business days and hours of operation?

Free 24h Design, Free Sample Production, 24-72 Lead Time & Free Global Shipping.

14.How can I cancel my order?

You can cancel your order for a full refund before sample image. If we have already finished your order we cannot cancel it. Please contact us via info@9wear.com to let us know if you want to cancel your order in time.

15.What kind of fabrics do you use?

9wear uses a wide range of fabrics, each with unique features & characteristics. To learn more, check the description on each product's page.

16.What payment types do you accept?

"We accept Credit Card, Debit Card via Paypal. Western Union, T/T via bank transfer are welcome (please kindly to contact us for more information).
Tips: Paid by Paypal Account got Free Buyer Protection Service.
Sorry,no Cash on Delivery (COD) or other payment methods are available at this time."

17.What are the shipping costs?

Price includes shipping fee to your address and doesn't contain any taxes which might be generated by the country of destination.

18.Where do you ship to？

9wear sends their goods to over 200 countries,such as The USA,Canada,Australia,France,Germany,UK,Thailand,Japan,Korea,Singapore......

19.Do I need to register with 9wear to make an order?

No, you are able to complete your order using guest checkout

20.What happens after I place my order?

After placing your order you will receive an e-mail confirmation. 9wear reviews your order to make sure your information is correct & that all the items you've requested are available for immediate delivery. If everything is OK, one of our Customer Care Team Member will follow up your cases.Our designers will make some optional desings for you to choose as soon as your payment has been completed.After confirm the design,we will make sample and take sample images for your approval.3days production after sample approval and we will send the goods via FedEx & contact you with the tracking number.

21.How soon will my order be delivered?

1 day for sample image+3days production after payment and sample approval+5-9days FedEx delivery(It might be delayed a little bit since all courier companies are overloaded recently.)

22.What happens if an item is back-ordered?

We try to ensure that all our styles, sizes and colours are in-stock and available for immediate delivery. However, sometimes demand outpaces supply and we fall short. In these cases we will notify you by e-mail that an item in your order is back-ordered. As we are the producers, we make sure that back-ordered items are promptly re-stocked. Typically the delay will be no more than 1-3 weeks.

23.Am I able to track my order?

Yes.One of our Customer Care Team Member of 9wear will email you with a tracking number when your order is shipped so you can follow your order's journey on the courier's website.

24.Can I change an order I have already made?

You are able to change or add to an order providing it has not already been shipped. Please contact us via info@9wear.com to let us know what you wish to change.