Origin Performance Polo Shirt

1.a)How Do I Start an International Return?b)What is your return policy?

We hand make each T shirt for you! We want everyone who purchases a T-shirt to love it as much as we do, so we offer a 100% satisfaction guarantee. Please email us at info@9wear.com so we can work with you to make sure you are 100% satisfied.

2.What do I do if my purchase arrived damaged or with a defect?

We stand by our products and expect nothing less than perfection. If you have received a defective product, please take the product pictures&package picture,and contact us at info@9wear.com within 7 days of your receiving date.

3.How long until I get my order?

For the stock color:1 day for sample image+3days production after payment and sample approval+5-9days FedEx delivery(It might be delayed a little bit since all courier companies are overloaded recently.)

4.What forms of payment do you accept?

"We accept Credit Card, Debit Card via Paypal. Western Union, T/T via bank transfer are welcome (please kindly to contact us for more information).
Tips: Paid by Paypal Account got Free Buyer Protection Service.
Sorry,no Cash on Delivery (COD) or other payment methods are available at this time."

5.What is your shipping policy?

We ship the goods by FedEx or DHL to your address.Door to door,duty unpaid.

6.Is it safe to use my credit card on your site?

"Yes! hansonx7.sg-host.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

hansonx7.sg-host.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption of sensitive information, including passwords and credit card numbers, during your online transactions."

7.Where are your products manufactured?

Fuzhou,Fujian,China.

8.I need assistance, how do I contact you?

To contact us simply email info@9wear.com.We're happy to assist you!

9.How do I place a Custom Order?

"To place an order for customized items, you will need to choose the color and start by designing your T shirts on our customization builders. Once completed with designing the T shirts to your needs, proceed to the section of the builder to submit your Sizes, Quantities. Once the above information has been completed, proceed to the “Save & Order” section of the builder. Here you can submit your custom order through the “Add to Cart” option through our website checkout.
One of our Customer Care Team Member will be reaching out to you during our business hours to assist you with submitting payment and processing your custom order."

10.How can I view my previous orders or check the status of an order?

You can view your previous order history under My Account, or a Customer Care Specialist will gladly help you with your order history or the status of a current order.

11.How do I request a Tax Exemption for my account?

At this time we cannot accommodate sales tax exempt orders placed online. Please have your tax exempt certificate available and email our Customer Care Specialists so we can set this up for you.

12.Materials & care

"87% Nylon plus 13% Spandex High Quality Material.Soft, Ultra-light weight superior breathability & incredible comfort, wicks sweat & dries really fast.
100% free from harmful substances.
Wash under 30°C
Do not iron, bleach, dry clean or tumble dry
No need for fabric softeners"

13.What size do I wear?

There are 4 different sizes from S to XL, you can choose the right size based on the info listed in the size chart.If you are between two sizes, we suggest to choose the larger one.