Return Policy

SAFETY FIRST SHOPPING

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PRODUCT RESTRICTIONS

The following 9wear products are subject to special return restrictions.
For health and safety reasons, all sport headwear, Bikini and face mask sales are final and are not returnable or exchangeable.

RETURNING DAMAGED / DEFECTIVE ITEMS

In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.

HOW TO RETURN AN ITEM

Contact Customer Support to request a return. You must make this request within 14 days of receiving the shipment.
Be sure to specify the reason for the return request in your message and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color).

WHAT THE RETURN PROCESS USUALLY ENTAILS

If you have requested a refund, be advised that returning funds usually take 3-21 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).

Money Back Guarantee

If you’re unhappy with your order because the product is defective or ‘not as promised’ or the imprint quality isn’t ‘spot on’ just contact your Customer Care Representative and we’ll refund your money for the problem products. We are in this for the long-haul and will work with you to be sure you’re 100% satisfied. Really!

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